Profile
Delivery Manager with 6+ years delivering complex digital and technology change within highly regulated environments. Strong track record managing end-to-end delivery across the full project lifecycle — from planning through to implementation and live service — using a blend of Agile and traditional approaches. Currently expanding into cloud infrastructure, building on AWS to complement delivery expertise with hands-on technical experience.
Skills & Technologies
AWS (S3, CloudFront, Lambda, DynamoDB)
AWS Certified Cloud Practitioner
Infrastructure as Code (SAM)
GitHub Actions / CI/CD
Agile / SAFe / Scrum of Scrums
Release Management
Risk & Dependency Management
Stakeholder Management
PI Planning
Python
Selenium / Java
Dash / Plotly
HTML & CSS
Regulated Environments
Pensions / Financial Services
Experience
Heywood Pension Technologies · Altrincham
- Own end-to-end release delivery for a pensions administration platform serving 100+ clients and millions of scheme members, coordinating engineering, QA, service desk, and client readiness.
- Lead release planning across 12+ annual releases, managing cross-team dependencies, regulatory deadlines, and deployment risk — including the organisation's first international US client.
- Facilitate PI-style planning and Scrum of Scrums across 4 teams, aligning priorities, capacity, and dependencies to optimise delivery predictability.
- Partner with Product and Engineering to validate scope and capacity, ensuring quarterly roadmaps are achievable and not over-committed.
- Reduced support volume by 15% through systemic issue resolution; improved onboarding quality reducing support tickets by a further 10%.
Heywood Pension Technologies · Remote
- Championed a major platform modernisation (COBOL to Java), coordinating an 18-month transition with zero disruption to live services.
- Introduced automated regression testing and TDD using Selenium and Java — 40% reduction in pre-release defects over 12 months.
- Designed and maintained delivery health dashboards (Python, Dash, Plotly) tracking throughput, bottlenecks, and release risk.
- Defined product strategy for a new data analytics offering through 25 client interviews, competitor analysis, and a 100+ user survey.
Heywood Pension Technologies · Remote
- Owned client implementations for a pension calculation platform serving 100+ enterprise clients; translated business requirements into technical specifications.
- Maintained 100% client satisfaction through structured feedback sessions and aligned stakeholder management across Business, Legal, and technical teams.
- Contributed to test automation initiatives reducing defect rates and enabling faster, more confident client deployments.
Heywood Pension Technologies · Remote
- Improved first-contact resolution by 10% within 2 months through better triage and escalation processes.
- Identified recurring issues via ticket trend analysis and collaborated with engineering to deliver permanent fixes.
Education & Certifications
BEng (Hons) Chemical Engineering — 1st Class
University of Bradford
2013 – 2017
AWS Certified Cloud Practitioner
Amazon Web Services
2025
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